COMIC RESERVE SYSTEM RULES AND REGULATIONS
(All policies Subject to change without prior notice. Management)
New reserve customers are charged a $10.00 non- refundable start-up fee and are required to put a
deposit (also non-refundable) on their monthly books (for the first 6 months) unless you sign up to do the billing through Credit Card.
A 15% discount is given to all reserve customers in good standing on all new comics, trade paperbacks, and regular priced merchandise from the Previews order catalogue.
Cover to Cover / Bookshelf will give you one of your regular monthly comics free for your birthday through a birthday card. Management reserves the right to decide which comic is free (don't worry; we won’t be cheap about it!). You must be a reserve customer for a minimum of 6 months before you can receive a free birthday comic.
A monthly order book is available at the store for our customers to browse new issues two months prior to their release date or free to reserve customers taking 7 or more titles (5 or more Marvel titles for the Marvel Previews catalogue only). To ensure availability of HOT TITLES please order them ahead of the rush. Any comics ordered after their release date or the final order cut off date, may not be available. Mail orders are sent out the week Previews ships, unless other arrangements are made. Payments are also processed at that time (either by Credit Card or Wire transfers (payment should be made/sent within 5 days of notice)).
Customers are now required to come in at least every two weeks to pick up their comics. If you feel that you cannot make it every two weeks, we have a system set up where we will bill your credit card and put the paid comics in a bag which you can pick up when you are able too.
Comics are held for a maximum of ONE MONTH, with special consideration given due to exceptional
Circumstances (or if you are on the weekly Credit Card billing plan). It is the customers responsibility to see if they have items in, there are 3 ways to do this:
1) Check our website (www.covertocoverbookshelf.com) and see what has shipped in the last month,
2) Email to find out if you have anything and
3) Phone to find out if any thing has come in.
15% Discount is given to customers who show up regularly (ie: either every week or every 2 weeks or if you are part of the credit card billing plan), after that the discount is 10%.
Reserve customers who have not picked up any issues for over a month will have the comics sold. No Call or Notice will go out.
Due to ordering schedules, two months* notification is required before cancelling a comic series or account. Abuse of this policy will result in loss of discount privileges.
All special order items of $10.00 or more require a 50% non-refundable deposit. Deposits are refundable only if
A) the distributor cancels the item, or
B) the item is re-solicited for a later date, thus giving you the option to reorder or cancel.
If ordering multiple items, a portion of the deposit will be taken off each item. (For some Statues, Toys and Games even though they give an estimate ship date some of these items may show up in retail outlets before they hit comic stores. Cover to Cover is not responsible for any changes in the shipping dates of items ordered. )
*(some books can be cancelled right away, check with Tony to find out which ones)